World Health Organization is a specialized agency of the United
Nations responsible for international public health. The WHO
Constitution states its main objective as "the attainment by
all peoples of the highest possible level of health".
the direct supervision and direction of Information and
Communications Technology Manager and broad guidance of the
Director Administration and Finance, the incumbent provides
support in the following areas:
Management of IT Projects by means of establishing, maintaining &
monitoring progress of various projects:
the development of Project Plans (with milestones, dependencies &
resources) and ensure and up-to-date reporting
mechanism/dashboard for the projects
in the preparation of biennial ICT workplan (for applications),
it's implementation, monitoring & reporting.
and contribute in project kick-offs and progress review meetings.
Provide feasible solutions & guidance for innovative
solutions to the business.
to & promote the use of standard Project Management Templates
for documentation, communication & presentation
an inventory of applications used in WCOs and ensure their
compliance with WHO/ SEARO systems and applications standards.
development & implementation of innovative, sustainable and
quality software solutions:
the software development activities using WHO standard SDLC
process. Ensuring appropriate documentation, system design,
technology stack, and configuration of the system.
upgrades of application software to improve functionality and
performance of applications using WHO development standards.
strategies for software fault prevention, defect removal, and
administer software version control for applications.
& recommend innovative solutions leveraging the latest
technological solutions available (eg. Cloud solutions, Machine
Learning/AI, Mobile Technologies, etc.)
in implementation of WHO global applications in SEA offices.
training needs of the Applications team and ensure that team
members have the necessary knowledge, skills and training for
continuous guidance to the development team on regular basis,
ensure compliance with and proper implementation of WHO IT
guidelines and standards.
participate & monitor the following IMT activities:
& sustenance of WHO/SEAR Internet and Intranet websites.
Ensure that the sites are in line with the recommendations of Web
Coordination Committee (WCC) and adhere to the global standards.
Continuous monitoring to ensure its effectiveness &
usability; and accordingly suggest improvements whenever
administration processes, including data import-export
interfaces, data backups, replications and failover activities,
carried out by the Database Administrator (DBA) to ensure the
highest data reliability and system performance.
Business Intelligence Solutions to the business requirements in
the region and also to support senior management in effective
decision making. Promote implementation of the industry standard
BI tools like - Tableau & MS Power BI.
& implementation of e-Services & workflow automation
processes in the region.
and provide inputs in formulation and implementation of long term
plans for cost effective IT solutions, application development
and commissioning of support mechanism in alignment with business
strategies, initiatives and priorities. Recommend new &
innovative approaches and technologies aligned with industry best
practices and professional quality standards for all phases of
corporate systems and application services.
in formulation & delivery of effective IT trainings to equip
SEAR users with appropriate IT knowledge & skills to meet
their job requirements.
technical support to SEARO and Country Offices and ensure the
service provisions in relation to application services are
observed, adhered, monitored on regular basis against agreed
service levels (SLAs).
and maintain effective relationship with internal customers,
ensure users requirements, business analysis,
application/database requests and expectations are accurately
captured, managed and dealt with; in an efficient manner by
following standard practices and processes.
consultation with the supervisor, coordinate and collaborate with
the IT teams at HQ and other Regional Offices to leverage the
sharing of products, services and knowledge and to ensure a
coordinated approach to the acquisition, management and support
of the corporate applications, other software products and
quality and effectiveness of outsourced applications, including
carrying out RFP process, vendor and contract management; conduct
discussions with vendors on user requirements, system design, and
technical documentation, preparation of system acceptance test
plan, evaluation /testing of prototype / system and regular
follow-up with the vendor for timely delivery and Knowledge
any other duties, related to the job, assigned by the supervisor.
Qualification/Required Skills & Experience
Secondary School education supplemented by relevant courses in
Information Technology with specialized training in software
design and programming on common programming languages and web
Specialized training in application development methodology, IT
project management and service delivery (ITIL).
At least 10 years' of progressively responsible experience in
managing a large and diverse portfolio of software applications.
Experience in coordinating & implementing complex
applications using industry standard project management best
Experience in WHO, other international organization or a UN
Agency would be an advantage
ability to coordinate and manage IT projects in an international,
multi-cultural and multi-disciplinary environment. - Good
knowledge of ICT management best practices and industry trends,
particularly those pertaining to business application
management.- Ability to plan and coordinate work of
different parties involved in the delivery of the software
applications. Ability to advise on priorities to the project
sponsors and customers in assessing their business cases for
implementing software solutions.- Thorough practical knowledge of
the principles, methods, techniques and practices of the software
application design, development, implementation and maintenance-
Good knowledge and working experience of programming within the
web paradigm with key focus on Microsoft Technologies (i.e..NET,
SQL Server and SharePoint)- Thorough knowledge of IT service
delivery management. Good knowledge of ITIL framework. Ability to
promote best practices of application management and implement
optimal service delivery models and processes for portfolio of
applications.- Ability to evaluate IT solutions, correctly
estimate resources and assure timely delivery and required
quality of the software products- Excellent problem solving and
analytical skills- Excellent interpersonal skills with the
ability to think and act quickly, sometimes under pressure, and
yet remain meticulous, courteous and make good judgments- Vendor
contract and outsourcing management. Contracting out and
procuring application management services- Good negotiation,
advocacy and conflict resolution skills
of Language Skills
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