NLR India Foundation NLRIF
Counsellor, VIKALP, Call Centre Project
Project Associate, Project leaders, Project Assistant
Jaipur Rajasthan
Application Email :

Job Type

Full Time

Closing Date

Aug 14 2021


Position: Counsellor, VIKALP, Call Centre Project

About NLR India Foundation:

NLR India Foundation (NLRIF) is a non-political, non-religious and nonprofit development organization with its headquarter at New Delhi. NLRIF is supporting National Leprosy Eradication Program (NLEP) of India, at the national, state & district level, in 129 districts across 7 states of India. The key areas of functioning of NLRIF are stopping the transmission of Leprosy, providing self-care services to persons affected by Leprosy, support to the disabled person in their livelihood generation and reducing stigma and discrimination. NLR India works in close collaboration with NLEP program managers/officers, Association of Persons Affected by Leprosy (APAL), International Federation of Anti-Leprosy Associations (ILEP) agencies, WHO and other stakeholders.

Project Brief:

VIKALP (Validation of integrated call centre-based approach for Leprosy prevention, management, and follow-up for disability management in select Districts of India) Call Center Project, is an Information & Communication Technology (ICT) based approach to ensure the timely follow-up of Leprosy cases undergoing treatment. The project will support the health system so that they can get timely feedback about the need and requirements of the patients; based on which further actions can be taken. It is aimed to reduce Annual New Case Detection rate (ANCDR) & prevalence rate (PR); and improve the Treatment Completion Rate among patients of Leprosy in the community. The gaps, challenges and non-compliances will be reported to the concerned District Leprosy Staff (DLS) designated by the District Leprosy Officer (DLO) for follow-up and field verification in consultation and coordination with the concerned district and sub-district staff. NLR India staff (the NLEP Consultants & Leprosy Programme Advisors (NLEP consultant & LPA) and Community based rehabilitation coordinators- CBRC) will also participate in follow-up and field verification. The call center will cater only the new cases of the seven districts of six states namely Bihar (Nawada), Delhi (West), Jharkhand (Ranchi), Rajasthan (Pali), Uttarakhand (Haridwar), and Uttar Pradesh (Lucknow and Varanasi).

Reporting to: Supervisor, VIKALP, Jaipur, Rajasthan

No. of vacancies: 2 (onefor female and one for male candidate)

This position will be based out of Jaipur, Rajasthan.

Key roles and Responsibilities:

1. S/he shall be well versed with NLEP and leprosy case management and follow-up as per NLEP guidelines.
2. S/he shall be responsible for making allocated calls to new cases registered in respective districts of Bihar, Delhi, Jharkhand, Rajasthan, Uttarakhand and Uttar Pradesh.
3. S/he will be responsible for coordinating with Supervisor for timely availability of index case lists of selected districts in consultation with his/her supervisor.
4. The Counselling call shall focus on eliciting information about the disease, treatment, drug adherence, adverse reactions, development of new signs and symptoms and counselling them on self-care management based on prescribed formats.
5. S/he shall compile and share reports on day-to-day basis to his/her supervisor.
6. S/he shall support his/her supervisor in addressing issues/concerns raised by respective DLS on client follow-up and other related issues.
7. S/he shall adhere to the policy and principles of NLR India.
8. S/he shall be responsible for any other task assigned by his/her Supervisor or NLR India country office.

Qualification and Experiences:

• Bacherlors degree in Psychology, Social sciences or related discipline.
• 6 months of experience in tele counselling preferably in Health sector.
• Preference will be given to applicants having prior experiences of tele counselling and work experience in field of leprosy.
Other essentials/ preferred skills :

• Good command on Hindi language
• Good written & spoken English.
• Good time management.
• Honesty, integrity and dependability

Preference will be given to Rajasthan based qualified candidates.

Type of Appointment:

Contractual appointment with fixed term of one year. Renewal thereafter on basis of performance and requirement of project VIKALP.

Remuneration :

Compensation will be based on experience and qualification. On travel days, (S)he will be entitled to reimbursement of hotel accommodation, plus per diem as per the organization policy.

How to apply:

You are requested to apply at the earliest. NLRIF will screen and interview on an ongoing basis starting from the date of advertisement; the position will be filled as soon as we get the suitable candidate. Please send your latest resume with a subject line ‘Counsellor ’with covering letter which explains your track record in support to health systems and motivation that makes you eligible for this post, current salary and notice period in strict confidence, by email only to: Last date to apply 14 August 2021.

No telephone queries and clarification will be responded/ answered. Only shortlisted candidate will be contacted.
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