Room to Read
Officer, IT
Communications, IT, Media, Knowledge Management, Editor
Application Email :


Job Type

Full Time

Closing Date

Dec 11 2021


Position: Officer, IT

 Location: INCO, New Delhi

Start Date: 11 Nov 2021
End Date: 11 Dec 2021

Organization Profile:

Room to Read India was established in 2003 and presently have programs in 9 states- Chhattisgarh, Delhi NCR, Karnataka, Madhya Pradesh, Maharashtra, Rajasthan, Telangana, Uttarakhand and Uttar Pradesh. Our Literacy Program has been implemented in 15642 government schools, training 25,741 teachers trained in library management and reading activities. Over the same period our Girls’ Education & Gender Equality Program has benefitted over 62,457 girls. Room to Read India has worked in Telangana since 2008 and till now we have 2,256 Girls' Education and 636 Literacy Program Schools

Room to Read is a global organization transforming the lives of millions of children in low-income communities by focusing on literacy and gender equality in education. Founded in 2000 on the belief that World Change Starts with Educated Children®, our innovative model focuses on deep, systemic transformation within schools during two time periods that are most critical in a child’s schooling: early primary school for literacy acquisition and secondary school for girls’ education. We work in collaboration with local communities, partner organizations, and governments to develop literacy skills and a habit of reading among primary school children and ensure girls can complete secondary school with the skills necessary to negotiate key life decisions. By focusing on the quality of education provided within the communities and ensuring these outcomes are measured, we have created a model that can be replicated, localized and sustained by governments. With its, global headquarters in San Fransisco, Room to Read has benefited 18 million children across over 30,000 communities in Bangladesh, Cambodia, Grenada, Honduras, India, Indonesia, Jordan, Laos, Myanmar, Nepal, Rwanda, South Africa, Sri Lanka, Tanzania, Vietnam, and Zambia. Room to Read India has received several awards and recognition over the years including recognition as one of the top ten NGOs to work for during the past six years by the Great Places to Work Institute.


Position Overview: 


The IT Officer will lead the INCO IT team and ensure a wide variety of technical support to all India staff related to system software, hardware, operating systems, networks and related communications systems.

S/he is responsible for introducing new technologies to the organization and offering effective training programs for all staff. S/he will be ensuring the installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.IT Officer will also ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values.



User Support

  •  Provide IT support to staff at INCO and SO level

  •  Install and manage software in coordination with GO, including updates and license compliance.

  •  Remedy all issues relating to malware.

  •  Verify that Microsoft Windows and Software Updates are installed regularly.

  •  Experience supporting desktops, laptops, and mobile devices.

  •  Remote support to India branch offices



  •  Maintain network equipment including all wireless access points, and Firewall(s).

  •  Configure and maintain servers.

  •  Monitor and run diagnostics to ensure that all systems are running smoothly.

  •  Maintain network devices including printers and All-in-One Copiers.

  •  Institute and maintain rigorous and regular back up system for all users at INCO/

  •  Implement disaster recovery in alignment with organization needs and GO process and procedures.


  •  Communicate regularly with the Global IT team to ensure that the Country Office is following office IT regulations and best practices.

  •  Maintain procedures and reports that provide technical support to the entire organization.

  •  Analyze records and logs to spot underlying trends and potential issues.

  •  Support the implementation of new solutions or applications.

  • Establish accounts for new users and assist with password or login problems.

  • Design, develop, implement and coordinate systems, policies and procedures related to IT assets management

Team Management and functionality

  • Support in managing IT team by recruiting, training and coaching employees, communicating job expectations and appraising their performance

  • Ensure security of data, network access and backup systems

  • Act in alignment with user needs and system functionality to contribute to organizational policy

  • Test, evaluate, and help teams in making decisions about new technology in the best interest of the organization.

  • Identify issues and implement strategic solutions in time

  • Any other tasks assigned by the supervisor.


  • Graduate degree in IT or equivalent certified course of IT.

  • Minimum of 5 years of relevant work experience in IT system administration

  • Must possess an in-depth understanding of multiple operating systems, network environment, hardware platforms and/or application areas, and be able to independently research, learn and implement best-practice solutions to problems. 

  • Must have the ability to work quickly and effectively under pressure, use judgment in accomplishing tasks that are urgent or of a sensitive or confidential nature; balance conflicting priorities, and make decisions from a range of choices.

  • Solid customer service skills are required. Must have effective verbal and written communication skills and be able to communicate with a wide range of users across India.

  • A demonstrated ability to acquire and maintain a working knowledge of a wide range of applications and systems. Hands on experience in supporting:

  • System administration of Windows based systems and servers

  • Microsoft Security practices (anti-virus and anti-spyware tools, security audit software)

  • Office productivity software 

Travel: Minimal travel required depending on work priorities.

To be successful as a member of the Room to Read team, you will also:

  • Have a passion for our mission and a strong desire to impact an up-and-coming nonprofit organization

  • Be an innovative and creative thinker; you’re not afraid to try something new and inspire others to do so

  • Have a very high level of personal and professional integrity and trustworthiness

  • Have a strong work ethic and require minimal direction

  • Work well independently as well as part of a team

  • Thrive in a fast-paced and fun environment 

Room to Read has zero tolerance when it comes to child abuse and exploitation and believes that all children have equal rights to protection. All selected candidates will be expected to adhere to the child protection policy, code of conduct and standards and will undergo rigorous reference and background check through third party. Background check will include the verification of employment history and criminal check. Selected candidates may be required to provide additional information to conduct a background check




Room to Read offers a competitive salary with excellent benefits. Benefits include thirteenth month bonus, health insurance and a retirement plan. The non-monetary compensation includes a unique opportunity to be part of an innovative, meaningful, and rapidly growing organization that is changing transforming the lives of millions of children in developing countries on literacy and gender equality in education.

How to apply

Application Procedure:


To submit your application please CLICK HERE


Due to the high volume of applicant response, not all applicants may receive a response from Room to Read. Regret the inconvenience. Room to Read is an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds. We always encourage women to apply.