Council is the UK’s international organisation for cultural
relations and educational opportunities. They create friendly
knowledge and understanding between the people of the UK and other
countries. They do this by making a positive contribution to the
UK and the countries they work with - changing lives by creating
opportunities, building connections and engendering trust.
responsibilities and main duties:
as a documentation and KM expert for the process.
use MS Visio/MS excel/MS word/ MS PPT in writing knowledge
articles for processes (Both Front/Back office).
an expert in developing operational guidelines and step by step
work plans for operational and customer service processes.
the current knowledge management practices as well as design new
knowledge distribution policies and encourage use of the new
Security and other mandatory compliances:
understand and comply with the information security policies.
incident / blow whistle when observe any noncompliance to
information security or IELTS compliance related policies.
with 24*7 operations, with any 2 week offs in a calendar week
(doesn’t necessarily mean a Saturday or Sunday.
role is required to work in team and reporting to the Process
overall process size is approximately 150 resources.
in three shifts.
5-8 years of work experience as a process documentation
English language proficiency at a minimum level of IELTS band 7
or equivalent internationally recognised qualification -
communication skills will also be judged in the voice and accent
shall have experience of getting an organisation certified to ISO
9001:2015 and have experience in documenting procedures on
service management principles
more information please check the Link