British Council
Process Documentation & Knowledge Management Analyst
Communications, IT, Media, Knowledge Management, Editor
Uttar Pradesh
Application Email :

Description

About the Organization:

British Council is the UK’s international organisation for cultural relations and educational opportunities. They create friendly knowledge and understanding between the people of the UK and other countries. They do this by making a positive contribution to the UK and the countries they work with - changing lives by creating opportunities, building connections and engendering trust.

Accountabilities, responsibilities and main duties:

  • Acts as a documentation and KM expert for the process.

  • Shall use MS Visio/MS excel/MS word/ MS PPT in writing knowledge articles for processes (Both Front/Back office).

  • Is an expert in developing operational guidelines and step by step work plans for operational and customer service processes.

  • Manage the current knowledge management practices as well as design new knowledge distribution policies and encourage use of the new practices.

Information Security and other mandatory compliances:

  • Read, understand and comply with the information security policies.

  • Raise incident / blow whistle when observe any noncompliance to information security or IELTS compliance related policies.

Context and Environment:

  • Process with 24*7 operations, with any 2 week offs in a calendar week (doesn’t necessarily mean a Saturday or Sunday.

  • The role is required to work in team and reporting to the Process Manager.

  • The overall process size is approximately 150 resources.

  • Operations in three shifts.

Minimum / essential:

  • Minimum 5-8 years of work experience as a process documentation expert/knowledge analyst.

  • Meet English language proficiency at a minimum level of IELTS band 7 or equivalent internationally recognised qualification - communication skills will also be judged in the voice and accent assessment round.

  • Applicant shall have experience of getting an organisation certified to ISO 9001:2015 and have experience in documenting procedures on service management principles

How to apply



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