Aurora Health Innovations Llp
Program Associate
Program Manager, Program Officer, Program Associate, Program Assistant
Application Email :

Job Type

Full Time

Closing Date

Aug 05 2021


JOB TYPE Full Time


LOCATION: Central districts of Punjab- District Headquarters


Noora Health’s mission is to improve outcomes and save lives of patients by empowering family caregivers with the skills they need to care for their loved ones.

Noora turns hospital hallways and waiting rooms into classrooms by tapping into the most compassionate resources available for the patient’s care - the patient’s own family - turning these worried family members into skilled caregivers. The Care Companion Program (CCP) is currently implemented at more than 150 government hospitals across India and Bangladesh and over 1,000,000 patients and family members have been trained by the CCP. Research on the program has found improved health behavior uptake, decrease in post-surgical complication rates, and decrease in newborn complications/readmissions. Noora’s COVID-19 response has reached more than 15 million people.

Noora Health was launched out of Stanford University in 2014, and has been supported by many large philanthropic foundations including Mulago, Draper Richards Kaplan, Echoing Green, Ashoka, Medtronic and Jasmine among others. For more information:

1) 2020 Annual Report
2) Q1 2021 Report
3) Introductory Deck
4) Website -
5) COVIDAt Noora Health, we value diversity. Diversity includes but is not limited to gender identity, caste, religious practice, sexual orientation, ability, among many others. We encourage people from all backgrounds to apply for positions at Noora Health


Program Associate is a person passionate about public health and understands the working of the public health system. The person is expected to be on the field and always ready to help and support the program activities along with any other work given.

Program Associate travels to districts, coordinates with the district and acts as a liaison between state and district authorities and head office. The person remains constantly in touch with the district staff and follows up regularly on how the program is functioning and motivates the staff to excel in the program.
Ready to take up challenges and new roles as and when required, plan for new activities, take up new tasks, innovate and find new ways of getting things done.


1. Manage end-to-end operations of Care Companion program at identified hospital partners :
Support Program Managers in the implementation and maintenance of the Care Companion Program. including both on-site implementation (requiring travel) and off-site support. You will be closely involved in each of these phases.
Manage partner communications and public relationships with the diverse stakeholders like government officials and hospital level staff/administrators.
Liaise with the central team in implementation programs designed as well as providing feedback from the field on what is working and what is not.
Document field activities including hospital launches, programmatic feedback, concept note for new initiatives , case studies etc.
Manage logistics of implementation which shall involve working with hospitals, vendors, agencies etc.

2. Monitoring of the CCP in partner hospitals:

Quantitative Monitoring: Actively monitor the output data for the assigned hospitals and work along with the program manager to address the operational challenges identified during the monitoring process.
Qualitative Monitoring: Conduct class quality audits for a randomly selected set of hospitals every month.
3. Support training of the trainer activities at identified hospital partners :
Support the Master Trainers/Lead Trainers in delivering the Training of Trainers (ToTs) modules for the different content areas in the local language. Identify the need for booster training sessions and coordinate its logistics.

Management of state and district level ToT workshops whenever conducted.

19 Resources -

4. Program Iterations/Product Testing :

Work with our in-house team of designers and content creators to implement our experimental design activities in the hospital partners
Gather feedback on the experiments conducted by the team, supporting them in making various operations/content decisions

5. Support in new projects:
Work and support the team in any new projects added in the program- expansion to new facilities etc.

Support in COVID related projects being undertaken by the team.


Ability to work with the tough government system relentlessly yet sensitively in influencing them to support the program.
Excellent communication and interpersonal skills including sensitivity for building relationships and alliances across a diverse group of stakeholders.
Comfortable planning and running meetings, creating agendas, taking notes, directing conversations, and discussing timelines and tasks.
Strong problem-solving abilities.
Upbeat, enthusiastic, and energetic, reliable, innovative, and creative.
Healthcare or management background (MPH, MHA, MBA, MBBS, BDS, BPT, Bachelors in nursing, BAMS, BUMS, MSW with management background)
1-3 years of relevant work experience
Open for EXTENSIVE travel to various district hospitals in the given state. Travel may be for an extended duration and sometimes require relocation to another region of the state.
You will be located in central districts of Punjab - district headquarters
Language criteria: Fluency in written and spoken English, Punjabi and Hindi.

Relevant work experience in RMNCH program, Laqshya, Kayakalp or any other quality improvement program. Should have a detailed knowledge of NHM and its working.
Proficiency in MS Office, common computer applications.
Email the following materials with the subject line Program Associate to
A one-page cover letter describing your interest in the position and background
An updated resume, which includes languages spoken and relevant experiences

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