Senior Consultant – Quality Improvement
Name of Cluster: Quality Improvement,
Reporting to: Director, RRC-NE, Guwahati,
Name of Position: Senior Consultant, Quality
Number of Position: One
RRC-NE Office, Guwahati
NHSRC is seeking applications
from eligible candidates for the position of Senior Consultant,
Quality Improvement for its branch office – Regional Resource
Centre for North Eastern States (RRC-NE) at Guwahati, Assam.
National Health Mission (NHM) is the
umbrella programme of the Ministry of Health and Family Welfare,
Government of India to ensure provisioning of universal health
coverage for providing access to equitable, affordable and quality
health care services which is accountable and at the same time
responsive to the needs of the people. The Mission also aim for
reduction of children and maternal mortality as well as population
stabilization, gender and demographic balance.
Health Systems Resource Centre (NHSRC) is a technical support
organisation under the National Health Mission, Ministry of Health
& Family Welfare. NHSRC channelizes required technical
assistance for the MoHFW and the States for various tasks. Such
requirements are dynamic in nature. For meeting the specific needs
of eight NE States, Regional Resource Centre – NE (RRC-NE) at
Guwahati functions as branch office of NHSRC. The team at RRC-NE
is headed by the Director with technical teams for each
Work at the NHSRC/RRC-NE is organised around
seven divisions, namely – Community Processes &
Comprehensive Primary Care, Healthcare Financing, Healthcare
Technology, Human Resources for Health, Public Health Planning,
Public Health Administration and Quality Improvement.
improving Quality of care of services, delivered at the public
health facilities, National Quality Assurance Standards were
developed under the National Health Mission. For this initiative,
NHSRC performs task of the secretariat on behalf of the Ministry
of Health & Family Welfare. In the year 2013, QA Operational
Guidelines and Quality Standards for District Hospitals were
launched by the Ministry of Health & Family Welfare. This was
followed by development and launch of Quality Standards for
Community Health Centres (CHCs) and Primary Health Centres (PHCs),
followed by Quality Standards for Urban PHCs and HWCs in the
subsequent years. There is an explicit system of measurement of
extent of compliance against each of the National Quality
Assurance Standard (NQAS). Each Quality standard has measurable
elements and checkpoints.
For implementation of the
NQAS, substantial efforts are undertaken for building capacity of
the states to understand the nuances of each quality standards,
followed by hand-holding support through state quality assurance
committee and district quality assurance committees.
QI cluster at RRC NE also supports the states in implementation of
Mera-Aspataal (ICT based Patient feedback system) Kayakalp
Initiative and LaQshya.
For supporting above mentioned
tasks, RRC NE intends to induct a Senior Consultant (Quality
Improvement) at its Guwahati office. The incumbent is expected to
have good health quality background and excellent communication
Support to the NE States, at times difficult
locations, require extensive travel to the states, which may be
about half of the total time.
Location: Guwahati with
requirement of extensive travel
Senior Consultant, Quality Improvement at Regional level, the
objective is to strengthen and support the Quality Improvement
activities in the North East States.
a. To provide
technical assistance and capacity building support to the NE
States for strengthening the Public Health System.
To support the implementation of National Quality Assurance
Program at different levels of Public health facilities.
Liasoning with the States for improving Quality of Care in Public
Health System and improved Patient Satisfaction.
Scope of Work
incumbent would be expected to lead the QI team at RRC-NE and
undertake multiple tasks for effective roll out of National
Quality Assurance Programme, Kayakalp, LaQshya, and Swachh Swasth
and Sarvatra. Trainings and advocacy would be his/her major tasks.
Apart from this s/he will help in customization of the check-lists
for meeting needs of states in adapting the Quality Standards &
its measurement system, conduct of workshops & seminars,
assisting the health facilities with gap-closure actions, and
facilitating the certification process, as & when
The envisaged task for the incumbent is
intellectually challenging and stimulating, as none of two
situations are same. S/he should be a self-starter and motivated,
have capacity to work un-supervised and a team player.
role of the incumbent is multi-dimensional and are summarized
a. Support the states with implementation of
National Quality Assurance Standards and other endeavours for
improving the Quality of Care at Public Health Facilities
primarily, but not limited to, in eight NE states.
b. One of
the major responsibilities of the incumbent would be to travel to
States and districts and impart QA trainings. Thus, the candidate
should possess skills for imparting trainings, including excellent
command over language (Hindi & English) – spoken &
c. Development and review of training modules
and training resource material.
d. Willingness to travel to
States, districts and health facilities, which may be located in
‘hard to reach’ areas.
e. Drafting & Report writing
of field visits, trainings/meetings/workshops, Programme
implementation status report etc.
f. Technical Assistance to
states & districts in operationalization of States and
Districts Quality Assurance Units
g. Facilitate conduct of
the Internal and External Audits
h. Facilitate empanelment of
NQAS External Assessors and Quality trainers in the States with
i. Should facilitate the NE States in getting
National Certification of their identified health facilities.
Review of drugs & logistics procurement system and supply
chain management system, etc.
k. Should be able to guide the
state on updated evidence-based practices and latest GOI
initiatives & guidelines
l. Liasoning with Quality team
m. Any other function, as allotted by Director –
Timely accomplishment of
task and responsibilities and regular reporting to the Director,
RRC-NE at the end of every month.
5. Qualifications A.
Must possess MBBS / BDS / BAMS/ BHMS/ BUMS/
BNYS/ BSMS / B.Pharm / B.Sc. Nursing with either of the following
Post Graduate Degree/ Diploma (2-3 years regular full time course
from a recognized institute)
- Masters in Public Health
PG Diploma in Public Health
- PG Degree in Preventive &
Social Medicine or Social & Preventive Medicine or Community
- M.Sc.(Nursing) in Public Health or Community
- PG Degree or Diploma in Hospital
- PG Degree or Diploma in Hospital
a. At least 5
(Five) years post qualification experience of working in Quality
Assurance/Health System/Public Health.
communication skills – writing and verbal.
in MS Office package, any computerised data analytical package is
Preference may be given to those applicants, who have directly
worked on the assignments, resulting into certification /
accreditation of hospitals to a recognised quality system such as
NQAS, LaQshya, ISO 9001/ NABH/ JCI/ NABL. etc
Internal/External NQAS/NABH/NABL Assessors
Qualification in a Quality System, which may be waived off in case
of deserving candidates, who have robust field experience
Experience of working in hospital administration department of a
certified facilities, mentioned under para B.a. above.
Travel and subsistence – As per NHSRC/RRC-NE norms
Senior Consultant should be ready to travel extensively to
State/District/Block/village levels. All travels must be
authorized in advance by Director, RRC-NE. The Senior Consultant
shall be reimbursed for travel as per NHSRC rules.
The Senior Consultant will
submit monthly/applicable updated report to the Director,
The workstation of
Senior Consultant is at RRC, NE, Guwahati. However, s/he may be
required to be relocated at any of the stations in any NE States
on requirement of organization.
9. Consultancy Period
and Consultancy fees
Initially, it will be till 31st
March 2023. The first 3 months will be on probation. Subject to
satisfactory performance, the consultancy will continue for the
full tenure. The consultancy can be terminated by either part
giving a notice of one month in writing.
Consultant will be paid a consolidated monthly fee as per NHSRC HR
policy (ranging from Rs.90,000/- to Rs.1,50,000/-). The Senior
Consultant shall not be entitled to any other benefits, payments,
subsidy, compensation or pension except as expressly provided in
the consultancy agreement. The Senior consultant shall not be
exempt from taxation and shall not be entitled to reimbursement of
any taxes which may be levied as per existing rules on the
* Fee offered within the band
will be commensurate to qualification and experience.
Age Limit: Not above 50 years (as on last date of receiving of
Note: Short listing shall be done based
on relevant experience and educational qualification. However,
educational qualification & age may be relaxed for experienced
candidates working in the relevant field. Only shortlisted
candidates shall be informed and called for the
Candidates selected in this interview could
be considered for other vacant positions at NHSRC requiring
similar skill sets and at appropriate level.
Candidates are requested to fill the online application correctly
which is available on the NHSRC website (http://nhsrcindia.org).
Applications will be accepted in the prescribed online application
format only. Last date for receiving applications is 25th June
1. Please mention the full form
of all the post graduate qualifications in the application
2. Please refrain from using abbreviations in the